University of Hawaii Departmental & Organizational Username Request Help/How-To


Topics




Password Reset


Step 1: Navigate to https://www.hawaii.edu/its/id/ and click on Manage Username within the navigation bar at the top or under the Managing Your Departmental/Organizational UH Usernames section header.


Step 2: If you are the owner or an authorized user of a Departmental/Organizational UH Username, log in with your personal UH username and password.

Note: Do not log in with the Departmental/Organizational UH Username's credentials.


Step 3: After logging in, you will see a listing of all Departmental and Organizational UH Usernames you manage. In this example, our Departmental/Organizational UH Username is 'testdep'. Click on the Departmental/Organizational UH Username you would like to manage. If you manage many Departmental/Organizational UH Usernames, use the search box to narrow down your results. The search box accepts asterisks as wildcards (e.g., searching 'dept*' will return 'dept1', 'dept2', etc.).

Note: Managing Departmental/Organizational UH Username(s) is restricted to owners and authorized users. If you do not see the Departmental/Organizational UH Username you would like to manage listed, you may lack permission to make changes to that account.


Step 4: After selecting a Departmental/Organizational UH Username to manage, you will see information about the username, such as the display name and a list of all authorized users. The current owner of the Departmental/Organizational UH Username is adjacent to the selected radio button, while all other authorized users are displayed next to the empty radio buttons. At the bottom of the page, click on Reset Password.


Step 5: After clicking on Reset Password, information about what happens when the Departmental/Organizational UH Username's password is reset will be displayed. Select the radio button next to Yes and click on Confirm at the bottom.

Note: The Departmental/Organizational UH Username's password will be reset immediately and all users with the previous password will lose access to said Departmental/Organizational UH Username unless they are still logged in.


Step 6: After clicking Confirm, the Departmental/Organizational UH Username's temporary password will be displayed. This password is a randomly generated password consisting of one or more lowercase characters, uppercase characters, special characters, and numbers. To change it to one that is more convenient to remember, copy the temporary password and click the link to visit https://www.hawaii.edu/username/userprefs/password_only.cgi.


Step 7: Use the following instructions to change the Departmental/Organizational UH Username's password:

  1. Input the Departmental/Organizational UH Username in the UH Username field.
  2. Paste the temporary password from Step 6 into the Current Password field.
  3. Type the desired new password into the New Password field.
  4. Re-type the desired new password into the Re-enter New Password field.
  5. Check the box under Agree to Accept Policies.
  6. Click Change Password at the bottom.

Note: The new password must satisfy all of the requirements listed under Password requirements. As you type your new password, the red ‘X’ marks will change into green check marks to indicate which requirements have been satisfied.