Service Fees

Our primary mission is to serve the student population at UH Mānoa (UHM). However, services are also available to students from other campuses in the UH system. Urgent care medical services are provided to UHM Faculty and staff.

The UHSM is supported by three funding sources: university funds, student health fee, (see Student Health Fee), and fee-for-service.

Our service fee schedule is based on standard medical practice codes. The UHSM fees are generally lower than those in the private sector. A patient's charge (or co-payment) is determined by the terms of their health insurance coverage and their specific patient classification.

Our primary goal is to keep out-of-pocket costs minimal and affordable for students. As a result, the revenue generated is insufficient to cover UHSM's total operating expenses and is not anticipated to do so.

Charges, Co-Payments, and Statements

• All charges and co-payments are due at the time of service.
• Insurance claim is submitted, and reimbursement credited toward the charges.
• If an insurance plan does not cover the services rendered, the patient will be billed the outstanding amount. In the case of non-students, statements will be sent for the co-payments.
• Statements will be sent to those with outstanding balances.
• An academic hold will be placed on the student's record for any outstanding amounts.

Eligibility and Categories

1. Fee-Paying UHM Students: Students who have paid the Student Health Fee are eligible for all services. If you have a participating health insurance plan, we will submit a claim for reimbursement. Students without a participating plan or  insurance coverage are charged a discounted fee-for-service, subsidized by the health fee.
2. Special UHM Programs: Students in programs that do not require the Student Health Fee are charged according to the regular fee schedule, with balance billing for insurance co-payments.
3. Students from Other UH System Campuses: Students from other campuses may use UHSM services. A surcharge (currently $50) is applied to the first and second visits of each semester. After the second surcharge, these students are eligible for the same services and rates as fee-paying UHM students.
4. Faculty and Staff: Current UH faculty and staff are welcome and are charged according to the regular fee schedule, with balance billing of insurance co-payments.
5. Visiting Students: Students from other institutions participating in sports, research, or campus events are charged according to the regular fee schedule. with balance billing of insurance co-payments.
6. Urgent Care for Visitors and Families: On an urgent care basis, services are available to visitors, conference attendees, and non-pediatric family members of students, faculty, and staff. These visits are charged according to the regular fee schedule, with balance billing of insurance co-payments.