Help Desk

 

Contact Us

Phone and Email Support

24 hours a day, 7 days a week
Open during all Holidays

Phone: (808) 956-8883
Toll Free: (neighbor isles) (800) 558-2669
Email: help@hawaii.edu

Live Chat Support Begin chat support session

Monday - Friday, 8:00am - 3:00pm (excluding Holidays)
Click here to chat with us.

Due to security concerns, we may not be able to assist with certain services or support over chat. If you are inquiring about the following services or support, you may be directed to contact us by phone for support:

  • Lost/forgotten Duo MFA device
  • Duo MFA Bypass Codes
  • Account Recovery/Password Resets

Walk-In Support (Mānoa Campus)

Information Technology Center [ map ]
Mon - Fri 8:00am - 4:30pm
Not available on Holidays

ITS Computer Lab (Hamilton Library) [ map ]
See ITS Lab Hours

ITS Help Desk Service Window health and safety notice

In accordance with the university's COVID-19-aware approach to providing a safer, high-quality education for new and returning students, faculty and support staff, the ITS Help Desk Service Window will be operating with the following considerations:

  • We encourage all users to contact the ITS Help Desk by phone, email, or chat for remote support prior to visiting our IT Center Service Window in-person.
  • We encourage all users to wear face masks when visiting the IT Center in-person.
  • For your safety and the safety of other visitors and ITS employees, individuals exhibiting symptoms of illness may be asked to contact the ITS Help Desk by phone, email, or chat for remote support.