Once you have obtained a replacement mobile phone, if it has the same phone number, there may be different steps to take depending on which authentication method you use:
| If using Duo Push method | If using Phone Call or SMS Passcodes methods |
|---|---|
| Reactivate the Duo Mobile app on the new mobile phone. Refer to UH Login Multi-Factor Authentication (MFA) - Managing Devices for instructions on how to reactivate the Duo Mobile app. | Check that all Device Options for the registered device match for the new mobile phone. Refer to UH Login Multi-Factor Authentication (MFA) - Managing Devices for instruction on checking the Device Options under My Settings & Devices. |
If your replacement mobile phone has a different phone number:
- Delete the old mobile phone. Refer to Deleting a device in UH Login Multi-Factor Authentication (MFA) - Managing Devices.
- Add the new mobile phone. Refer to UH Login Multi-Factor Authentication (MFA) - Adding Devices.
- If this mobile phone is your only registered device for MFA, contact the ITS Help Desk for further assistance.