ECM Support

Please email: ecm-support@lists.hawaii.edu

When requesting help with installation, scanner setup, or a feature of OnBase, please provide 1 or more of the following details to help us address your issue more effectively and efficiently:

• which client (Web or Unity) were you using?
• a summary of the task you were attempting
• the username of the user that logged in
• the date & time the issue/event occurred to help us navigate our log files more easily
• did you receive any error messages?
• screenshots (if possible)
• the operating system and browser version used. Example: Window 7, Internet Explorer (IE) version 9.0.8112.16421 or: Mac 10.7.5, Safari version 6.0.5