ACCESS
Get Help from the ITS Help Desk
Need help with Google@UH, Laulima, or MyUH, or have a problem with your computer? Call the ITS Help Desk! Help Desk Consultants are available for phone and email support 24 hours a day, 7 days a week, including holidays! And the Help Desk offers live chat support to get assistance!
Google@UH
Your UH Username provides access to Google services, branded Google@UH. You can optionally turn on even more Google services, such as Google Groups (for non-UH account collaboration) and YouTube, which are branded Google@UH Consumer Apps (note that there are terms of services differences from Google@UH).
Google@UH Storage Limitations and Quotas (enforcement starting in 2024)
In 2021, Google announced a new storage policy, which will result in our Google domain moving from unlimited storage to pooled storage across all Google@UH accounts by July 2024. As a result of Google’s change to pooled storage, as well as the discovery of some misuse of Google@UH resources, changes to Google@UH services will be made over the upcoming year to help manage the amount of our pooled storage being used. A notice of these changes has been posted.
Google@UH Storage Limitations and Quotas
Google Workspace for Education Licensing
All faculty and staff at the University are provided with Google Workspace for Education Plus licenses, which add advanced features for some applications like Google Meet and Google Classroom. Faculty and staff accounts are automatically licensed for Google Workspace for Education Plus and no additional action is required to take advantage of these features. Please note that certain Education Plus features, such as Google Meet attendance tracking and live streaming, may not be available with your Google@UH account at this time. For more information on the availability of Google Apps and Features, please visit our Google@UH Service Availability Matrix.
Multi-Factor Authentication
The FTC Gramm-Leach-Bliley Act (GLBA) was recently updated and includes a number of requirements to protect “nonpublic personal information”. It specifically requires use of Multi-Factor Authentication (MFA) “for anyone accessing customer information” on our systems. The updated rules officially take effect on June 9, 2023. For more information on how GLBA affects UH, please see: https://www.hawaii.edu/infosec/glba/
MFA will become mandatory for all faculty, staff, student, and affiliate accounts beginning in October 2023. To ensure your continued access to UH online services, please enroll in MFA. For instructions on enrolling in MFA, refer to our Getting setup for Multi-Factor Authentication (MFA) article. For more information about the October 2023 MFA requirement, refer to our MFA Requirement Ask Us article.
What is Multi-Factor Authentication?
MyUH
MyUH is a mobile-optimized, one-stop shop for UH business tasks, forms, apps and more. It includes one-click access to services customized for students, faculty, and staff across our 10-campus system.
Campus Wireless Access
All UH students, faculty, and staff have access to the UH Wireless Network at each campus using UH Username and password login. A coverage map for the Manoa campus, including partial outdoor coverage survey results, is available.
https://www.hawaii.edu/wireless/
UH students, faculty, and staff can optionally register their laptops, smartphones, and other mobile devices to automatically pass through and access the campus WiFi network without having to login. Passthrough availability may vary per campus.
(All campuses except for Windward Community College)
https://www.hawaii.edu/wireless/pt/
Note: If you are running Android 10 or later, or iOS 14 or later, you will need to disable MAC address randomization for the campus WiFi network in order for the passthrough to work properly.
Eduroam is also available at some campus locations, and can be used for WiFi connection at these locations.
UH URL Shortener and QR Code Generator
UH students, faculty, and staff can generate short URLs and QR codes for their websites.
URL Shortening and QR Code Service
VIDEOCONFERENCING AND CABLE
Videoconferencing Technology in Classrooms
The University continues to support Hybrid synchronous learning. With Technology in most general purpose classrooms, instructors will be able to teach half of their students face to face and the other half through online synchronous technologies like Zoom and other software based conferencing platforms. Visit Zoom Classroom Instruction for more info on how to use Zoom technology on campus. Check with your campus IT or media department to see which classrooms on your campus are ready for synchronous online learning.
ITS Staff Supported Rooms (UH Mānoa campus only)
ITS Kuykendall Video Conference Rooms and ITS Webster Video Conference Room are distance learning classrooms located in Kuykendall Hall and Webster Hall on the UH Mānoa campus. ITS staff supports the instructor and operates the technology in these rooms to assist with a greater Hybrid learning experience. These rooms offer a more immersive experience for instructors and students. The rooms include large monitors and screens that display both online participants and visual presentations. Cameras are staff controlled to allow online participants a better view of in-person participants, instructors and/or students.
UHTV Channel 355
UH offers informational and ancillary programs for credit courses statewide on Spectrum and Hawaiian Telcom TV.
SAFETY
Stay Safe Online!
Technology is used everywhere – in our personal lives, school and business. Hackers and malicious actors are constantly looking to acquire your personal information and to compromise your computers, smartphones, smart TVs, networks and any other types of electronic technologies. You must be vigilant at all times!
Common tactics used by attackers to acquire your personal information and compromise your computers are:
- Phishing emails (sending fraudulent emails appearing to be from legitimate businesses or trusted contacts attempting to get you to provide your personal information)
- Malicious software (including ransomware and viruses) usually acquired by visiting infected websites or via phishing emails
- Brute force password cracking (automated attempts to guess your password)
The best way to protect yourself is to:
- Update your computer’s software and applications regularly
- Use strong passwords (and use UH’s Multi-Factor Authentication to protect your UH credentials)
- Use anti-virus software and update it regularly
- Be suspicious of any unusual/suspicious communications (emails, phone calls, text messages, etc.)
- Click on links only from trusted senders (hover over the link to view the URL redirection and, if in doubt, DO NOT click it)
And: Remember to Share With Care!
- What you post can last a lifetime: Before posting online, think about how it might be perceived now and in the future and who might see it.
- Own your online presence: Set the privacy and security settings on web services and devices to your comfort level for information sharing. It’s okay to limit how and with whom you share information.
- Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful when and how you share information about others.
- Guard your date of birth (DoB), telephone number, and other private information: Things like your DoB, phone number, and mother’s maiden name are important pieces of information used for verification. If a site asks for this information, consider whether or not sharing this information is absolutely necessary.
UH employees should use Spirion (formerly known as Identity Finder) to check University-owned computers for sensitive information. More information about using Spirion can be found online at:
https://www.hawaii.edu/askus/1297
Learn more at:
https://www.hawaii.edu/infosec/
Proofpoint
UH implemented Proofpoint in May 2023. Proofpoint is an industry leading email gateway that will help to automatically identify phishing and spam emails using advanced machine learning to better protect you from email attacks and malware delivered via malicious links.
UH Username Password Practices
In December 2021, ITS took steps to strengthen the security of UH Usernames by introducing two password requirements which:
- Prevent the re-use of previously used passwords
- Prevent the use of known-compromised passwords
When creating or changing your UH Username password, you will be informed if the password you have selected does not meet the requirements and will be asked to select a different password. The ITS Cyber Hygiene Best Practice recommends that you set a strong password, even when using Multi-Factor Authentication (MFA).
Free Antivirus Software For Students, Faculty, Staff & Affiliates
McAfee Endpoint Security antivirus software is licensed by the UH for use by current UH students, faculty and staff. Keep your computer safe from viruses by downloading and installing your free copy.
Compatible versions are available for MacOS, including for Monterey (12.x) and Ventura (13.1+), as well as for Windows 11.
Information on McAfee for Windows
Information on McAfee for MacOS
Register For Emergency Alerts
Register to receive emergency alerts through text message. Your emergency phone/text message information will only be used for one test a semester and in situations that threaten health & safety or for full campus closures. For those already registered, please log in and review your contact information to ensure it is up-to-date.
FACULTY & STAFF
Instructional Design Services
The UH Online Innovation Center (UHOIC) provides instructional design (ID) services to faculty and staff across the system. Professional learning & development opportunities for Fall 2023 are now available on the All Upcoming Events page! This semester’s offerings will focus on Artificial Intelligence (AI) in teaching and learning. Stay up-to-date on UHOIC happenings by subscribing to the newsletter.
Laulima
Laulima is our online learning management system (LMS). Laulima enables you to create an online course with enrolled students. This includes uploading materials, creating assignments, grading, and communicating with students. Laulima can also be used to supplement a face-to-face course. A “live” course site is automatically created and added to your account when your assigned course is recorded into Banner.
Please continue to make the content you create and upload accessible to all our users. For more information on how to do this, see the articles on Creating Accessible Documents and Media.
LMS Review Process
Based on the report from the systemwide LMS review process conducted during the Spring 2023 semester, the University of Hawaiʻi System will be seeking a new learning management system to replace Laulima. The full report from the LMS review process can be found on the LMS Review website.
The next step in the process is to issue a Request for Proposals (RFP). Based on a successful RFP process, an announcement of the next LMS for the University of Hawaiʻi is expected in early December. Updates about the LMS process will be posted on the LMS Review website.
Web Site Accessibility
The Internet is a widely used medium for information dissemination and instruction at UH. UH is committed to ensuring that our web-based content is accessible to students, faculty, staff, University affiliates, and the general public. ITS has made information about website accessibility, compliance with federal guidelines, and tools available online, and continues to work with system-wide resources to maintain and update our guidelines for accessibility resources.
ITS has invested in Siteimprove, a cloud based service that helps to break down the complex WCAG 2.0 A, AA, AAA standards into prioritized issues and manageable tasks to help address website accessibility, for use by department and campus website managers. ITS also provides access to several video transcription and captioning services, including Augusta ADA Solution for faculty and staff to use for free, and soon to include Otter.ai Business licenses through our ITS Site License office.
Resources for Computer Accessibility
Data Governance and Information Security
UH is subject to many different laws and regulations involving the protection of sensitive information. The UH Data Governance Program (EP 2.215) provides oversight for the management of Institutional Data across the UH System and the UH Information Security Program and Data Classification Categories (EP 2.214) provides guidance on protecting UH sensitive data in compliance with the various regulations.
UH Institutional Data Governance (UH Login required)
If your department is interested in a tailored presentation to address your unit’s specific concerns, please send an email with your request to: datagov@hawaii.edu
Generative Artificial Intelligence (AI)
Since the release of ChatGPT 3.5 in November 2022, generative AI integration into many productivity apps and educational technology tools is rapidly proliferating. UH has issued guidance on generative AI. All faculty should include a statement in their syllabi explaining to students the expectations for the use of generative AI. UH Online has provided sample syllabi statements with sample icons that can be used or modified. In addition, guidance is also provided for students on the responsible use of AI.
It is also important to be cautions with data that is entered into AI models, as AI prompts and conversations belong to the AI tool and are generally used in their research and development.
For this reasons, please:
- Do not include any PII (personally identifiable information) in your AI prompts
- Do not include student work directly into an AI prompt
- Do not include sensitive information in an AI prompt
- Do not add AI chatbots to attend, record, or summarize virtual meetings or class sessions
High-Performance Computing & Cyberinfrastructure
The ITS Cyberinfrastructure team supports data-intensive research and scholarship at UH with state-of-the-art resources, services and expertise. Mana, the high performance computing (HPC) cluster, is FREE to use for all UH faculty and researchers and for students with the approval of their supervisors. Teaching allocations on Mana are also available to support HPC use in the classroom. Users may also purchase nodes, storage or compute time. In collaboration with the Hawaii Data Science Institute (HI DSI), training workshops in programming, workflows and data analysis are offered several times a year.
Servers, Data Center & Storage Services
ITS offers virtual machines, co-location and storage services for UH departments at our state-of-the-art data center.
Servers, Data Center & Storage Services
Videoconferencing Services
Information Technology Services provides various videoconferencing solutions and services for UH faculty and staff. For more information please visit:
https://www.hawaii.edu/its/videoconferencing/
Kuali Build - Go Paperless
Kuali Build is the ITS supported online forms/workflow service. Units wanting to convert their paper or PDF forms to online forms can submit their forms for review to ITS.