Updating Student Addresses

If you run into any of these messages it is possible that you are logged into multiple Google Accounts and that is confusing the MyUH system:

“Permission Needed”, ”Authorization Required”, ”Session Timeout”, or “Error”

To resolve the issue, try the following:

1. Make sure that you do not have an existing Incognito, InPrivate, or Private window open in your browser of choice.
2. Open a new Incognito, InPrivate, or Private window.
3. Go to the MyUH Service page for Address/Phone Updates and click Go in the Incognito/InPrivate/Private browsing window.
4. Log in with your UH Username and Password at the UH Login Screen.

You should now be directed to the correct page.

If the above does not work you may need to log out of all your Google Accounts. Then only log in to your UH account and try again.

If you have not already added a Current Residence to your list of addresses or if your previous listing has passed its end date, you will need to create a new listing.

To add a new address:

1. Under Type of Address to Insert below your list of Addresses select Current Residence from the dropdown.

Click the Submit button.

The following fields don’t need to be filled:

• Until This Date - keep this blank until you add another address.
• Address Line 3 - Address Line 3 should not be used for your U.S. Physical Residence.
• Nation (if not USA) - For your U.S. Physical Residence the nation of your address is U.S. so this is not needed. 

Do not use # , . % / or other special punctuation or characters (including diacritical marks) in Street, City, State or Province Lines.

Example for Incorrect Entry: 98-364 Ka'ahumanu St., #12

Example for Correct Entry:  98-364 Kaahumanu St Apt 12

If you are living in on-campus housing, dorm building and room should be in Address Line 2.
Example:
Address Line 1: 2575 Dole Street

Address Line 2: Hale Aloha Room 123

If you are living off-campus, apartment or room number should be in Address Line 1.

Example:

Address Line 1: 123 Kalakaua Avenue Room 212

Address Line 2: [intentionally left blank]

For your Current Residence to be properly viewed as a U.S. Physical Residence you should only provide a U.S. Phone Number.

The Phone Number field for Current Residence with notes from ISS.

When entering Phone Number note phone numbers are typically presented as 10 digits.
Example: (808) 555-5555

For for your address entry it is divided as follows:

• Area Code: This is the 3 digit number noting the area of the U.S. the phone number is associated with. Phone numbers in Hawaii typically start with 808.
• Phone Number: the main 7 digits used for a phone number. Example: 555-5555
• Extensions: Typically used in phone numbers for businesses or large groups under one phone number. Your residence should not use an extension number.

If you do not have a U.S. phone number, use the main phone number of the building or leave it blank.

Do not enter anything in the International Access Code and Phone Number area. SEVIS cannot accept international phone numbers in this field.

If you run into any of these messages it is possible that you are logged into multiple Google Accounts and that is confusing the MyUH system:

“Permission Needed”, ”Authorization Required”, ”Session Timeout”, or “Error”

To resolve the issue, try the following:

1. Make sure that you do not have an existing Incognito, InPrivate, or Private window open in your browser of choice.
2. Open a new Incognito, InPrivate, or Private window.
3. Go to the MyUH Service page for Address/Phone Updates and click Go in the Incognito/InPrivate/Private browsing window.
4. Log in with your UH Username and Password at the UH Login Screen.

You should now be directed to the correct page.

If the above does not work you may need to log out of all your Google Accounts. Then only log in to your UH account and try again.

If you have not already added a Mailing Address to your list of addresses or if your previous listing has passed its end date, you will need to create a new listing.

To add a new address:

1. Under Type of Address to Insert below your list of Addresses select Mailing Address from the dropdown.

Click the Submit button.