Frequently Asked Questions
General
Who is the billing servicer for my student loan?
ECSI is the billing servicer for the University of Hawaii’s State Higher Education Loans and Hawaii Educator Loans.
Where do I send my loan payments?
The payment address is: ECSI, P.O. Box 1287, Moon Township, PA 15108. Make your checks payable to the University of Hawaii.
I do not have checks. How can I make the payments?
Contact ECSI at 1 (888) 549-3274 if you need assistance with online payments, automatic ACH payments or credit card payments. Or you can log on to their website at: https://heartland.ecsi.net/
I have not received a bill for my student loan. What should I do?
Contact ECSI at 1 (888) 549-3274 to find out why you have not received a bill.
I’ve been paying on my student loans but I am still receiving past due notices. What should I do?
Contact the Loan Collection Office to determine why your loan is past due. If you remitted a payment late, you may have been assessed a late fee which made your loan past due. Or you may have other loans that are being serviced by different billing agencies. If you overlooked one of your loans, you will receive past due notices until that loan is brought current.
I am thinking of consolidating all of my student loans. Can I assume that all of my loans will qualify for loan consolidation?
Not all loans are eligible for loan consolidation. Be advised that State Higher Education Loans are not eligible for federal loan consolidation.