Frequently Asked Questions
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General
When are payments due?
You may pay for tuition any time after you register but no later than your designated payment deadline.
Students awarded financial aid through a UH Financial Aid Office must pay no later than the date aid is received.
PLEASE READ THE SCHEDULE OF CLASSES FOR SPECIFIC PAYMENT DATES EACH SEMESTER. All payments must be RECEIVED, not postmarked, by the Cashier’s Office by the appropriate deadline.
How do I pay and where do I send my payment?
On the web, pay by MasterCard, VISA, or any credit card accepted by the Discover Network such as Discover, China Union Pay, Diners, and JCB or web check (checking or savings account).
By mail, make checks payable to “University of Hawai’i” and mail to any campus business office. To ensure proper crediting to your account, write your UH number on the bottom left corner of the check.
In person, pay by cash, check, money order or cashier’s check at any campus business office (no in-person credit card payment).
Do I get a receipt upon payment of my tuition?
Not all campuses issue receipts for non-cash payments. You can go to your MyUH online, “Student Records” account. In the “View of Account for Each Term” option, you can print a summary of your semester charges and payments.
What happens if I don’t pay my tuition and fees on time?
Each campus establishes its own cancellation policy for non payment. PLEASE READ THE SCHEDULE OF CLASSES FOR SPECIFIC PAYMENT DATES and CANCELLATION OR REGISTRATION POLICIES FOR NON PAYMENT EACH SEMESTER.
Does the University offer any payment plan?
Please refer to the MyUH Payment Plan page for more details.
Does the University accept credit cards for payment of tuition?
Yes, the University accepts credit cards for payment of tuition and fees. Credit cards accepted include VISA, MasterCard, or any credit card accepted by the Discover Network such as Discover, China Union Pay, Diners, and JCB. Credit Card payment can only be processed through the web via MyUH.
Do I wait for a bill before paying my tuition?
Do not wait for a bill. A bill will not be mailed to you. The University does not send out bills for tuition and fees owed. You can view the amount you owed by going online to your MyUH account.
How is my refund processed if I should withdraw from a class within the deadline?
Refunds are processed after the 50% refund period each semester.
If you paid with a credit card, your credit card will be credited for the amount of the refund due.
If you paid by cash or check, and have signed up for eRefunds, a refund will be deposited directly to your bank account. To sign up for eRefunds, log on to MyUH at myuh.hawaii.edu and click the links as follows:
- Select “Sign up for eRefunds” which will take you to the View My Charges, Make a Payment, eRefund Sign-up page.
- Click on “Click here to access the Student Account Home Page”
- Select “Refunds” tab at the top of the page.
- Click on “Payment Profile” to set up your refund account — You may designate an existing bank account in your payment profile to accept eRefunds or add a new bank account.
- Double check your bank account and routing numbers.
Note: You may designate only one bank account to receive eRefunds.
If you do not sign up for eRefunds, a paper check, payable to the student, will be mailed to the student’s mailing address on file in the student information system. Please verify and update your Mailing Address, as all refund checks will be mailed to addresses in the following priority:
- Mailing Address
- Permanent Address (If Mailing Address is blank)
Mailing address corrections can be made online through MyUH or in-person at any campus Records office. Permanent address corrections can only be made in-person at the student’s home campus Records office.
Where do I pickup my financial aid check from?
Sign up for eRefund and your financial aid credit balance will be automatically deposited into your bank account. You will receive an e-mail with the amount and the date the credit balance was processed by the cashier’s office.
If you have not signed up for automatic deposit, a paper check will be mailed to your refund/mailing address. The University starts mailing residual checks to students’ mailing address no sooner than 10 days before the start of the semester. Please update your refund/mailing address at MyUH or contact the Records Office. Failure to update your refund/mailing address may delay the receipt of your refund check.
Where do I go to get a verification of enrollment?
You can obtain a verification of enrollment from your home Campus Admissions and Records Office.
Who can I contact if I am having problems with registration?
Email starhelp@hawaii.edu or call your home campus registrar.
Who can I contact if I am having problems with paying my tuition?
Email billpayment-l@lists.hawaii.edu or call your home campus cashier’s office.
What are the Cashier’s office hours?
Please read the Schedule of Classes for specific dates and times each semester. See University Cashier’s Office Contacts link.
Why future effective dating?
Future effective dating will allow for the Banner processes to be automated to utilize the full system of efficiencies for the benefit of the campuses and the students. The Banner processes that are streamlined by future effective dating include:
- Refund Automation
- Financial obligation holds will be released and placed through nightly Banner functional runs, which are essential to assist with tasks such as the registration process and request for transcripts
- E-Statements will reflect the current account activity for the term for which payment is due
- Installment plans will allow for two separate plans which will allow for up to $200 to be calculated into the next term repayment calculation
Future effective date also impacts the following:
- Reports revenue in the period earned providing accurate accounting in current fiscal year reporting
- General accounting will no longer need to wait for journal vouchers to be done for deferred revenue for year-end closing
- More effective measurement toward accrued expenses
- Cash payment will be a liability until the actual revenue is earned, which will allow for cash adjustments needed prior to the start of term in the form of anticipated refunds due to student changes in schedule, impacting tuition and fees
What is the Financial Holds Procedure?
The financial hold process is fully automated as of July 1, 2021.
- Automated process placing financial holds on student accounts based on the total outstanding balance due, with specific thresholds and holds are released once a balance is paid in full.
- The threshold amounts have been established based on total past due financial obligations.
- A total balance due greater than $200 will restrict future registration plus other sanctions (e.g. transcript hold), and having a total balance due less than $200 will allow future registration but all other sanctions are still in place.
- The automated process ensures holds are placed and removed from accounts several times per day, without manual intervention, and captures any adjustments made to the students’ accounts.
- The automated release holds process assists students who have paid their balances in full by removing the financial hold associated with their account, as well as allowing students who pay their account balance down to $200 to enroll in the future term.
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1098-T
What payments are reported in Box 1?
Box 1 includes payments made between January 1 and December 31, for qualified tuition and related expenses (QTRE) up to the amount billed for QTRE.
What are Qualified Tuition and Related Expenses (QTRE)?
Tuition and fees required for enrollment or attendance. Fees required to be paid as a condition of enrollment or attendance meet the requirement of qualified tuition and related expenses.
What are not Qualified Tuition and Related Expenses (QTRE)?
Late fees, books, supplies, equipment, room and board, insurance, medical expenses, transportation, student activities, athletics (unless required for a degree-seeking program), or other similar personal or living expenses.
How do I claim these tax credits?
You must file a U.S. income tax return with the Internal Revenue Service, and complete IRS Form 8863 Education Credits.
The Form 1098-T is informational only. On Form 8863, the taxpayer should report amounts paid, based on their own financial records. Please consult a tax advisor and/or refer to the IRS Publication 970 for additional information.
May someone other than the student be provided with any information reported on Form 1098-T?
No. Under federal regulations on privacy rights for individuals, the University is authorized to provide information reported on Form 1098-T only to students.
UH SPECIFIC
Why doesn’t the 1098-T include all of my payments for courses that I took in 2021?
Payments made in 2020 for the Spring 2021 semester will not be reported on the 2021 Form 1098-T. Box 1 includes payments made between January 1 and December 31, 2021, for qualified tuition and related expenses (QTRE) up to the amount billed for QTRE.
What should I do if I receive a 1098-T and the SSN is incorrect or blank?
UH does not have your SSN or ITIN on file. Please provide the appropriate documentation to your home campus records office. Once this has been completed, please contact your home campus business office to have the Form 1098-T re-issued.
I attended UH during 2021 but did not receive a form. Why not?
If your permanent address has changed since attending the University and you did not update that information at the campus’s Records office, it is likely that your form was mailed to the last address on record. To update your permanent address, Download the Student Data Change Form Student Data Change Form and mail in or take the form with updated information to your home institution’s records office. You cannot update your permanent address on-line, only mailing addresses can be updated on-line.
When will the 1098-T form be available?
Paper 1098-T forms will be provided to you on or before January 31, 2022. Electronic forms may be available for viewing earlier.
If a paper 1098-T is being provided, what address will it be mailed to?
Per federal regulations, this form will be mailed to the student’s permanent address on file in the UH student registration system. If the University does not have a permanent address on file, the form will be mailed to your mailing address. If your permanent address was incorrect, and you did not receive a 1098T form as a result, please take the following steps:
- Login at MyUH and click on “Tax Notification” to print your 1098-T form.
- Download the Student Data Change Form Student Data Change Form and mail in or take the form with updated information to your home institution’s records office. You cannot update your permanent address on-line, only mailing addresses can be updated on-line.
Note: It is very important that you update your permanent address in the student registration system any time there is a change. If you do not change your permanent address, your 1098T form will continue to be mailed to an incorrect address.
If I report an address change in the information on my 1098-T form, will I receive an updated copy?
No, updated forms will only be furnished if there is a correction to the social security number.
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Student eCommerce FAQs
For more information please visit the link below:
https://www.hawaii.edu/myuhinfo/payment-faqs/