How to Order

  1. Select Your Software
  2. Fill out the Customer Information Sheet/Order Form
  3. Please refer to each software site license page which has its own Customer Info Sheet and/or Agreement Form that you will need to complete and submit with each order.

  4. Send in all required Forms and Payment to the ITS Site License Office
  5. Acceptable payments (please submit originals only):
    • UH Interdepartmental Order
    • RCUH Purchase Order
    • UH Foundation Requisition / Purchase Order
    • EWC Requisition / Purchase Order
    • Personal Checks: ONLY for EndNote, JMP Pro, NVivo, SAS & SPSS
    • TAX and SHIPPING fees are NOT needed

    Mail or drop off all Forms and Payment to:
    NOTE: If dropping off payments in person, please give this to the Reception Desk on the 1st Floor Lobby (on your left as you enter the building).

    University of Hawaii
    Attn: ITS Site License Office
    2520 Correa Rd., ITC 5th Floor
    Honolulu, HI 96822
  6. Wait for Approval
  7. The site license office will send an email confirmation to the Contact Person listed on the form with the order details and licensing information.

  8. Software Requests
    • For certain software, a separate email will be sent to the contact person with licensing information and download instructions.
    • Any physical media (purchased or borrowed) may be picked up at the UH Manoa campus by scheduling an appointment with the Site License Office. For off-campus & Neighbor Island customers, purchased software will automatically be sent by Certified Mail. All loan software MUST be requested.

    Pick-up Appointments: please call (808) 956-2404
    Pick-up Location: UH Manoa, ITC 1st Floor, ITS Help Desk service window
    Bring: Photo ID (required for verification)

    Software requests by Certified Mail: send the ship-to address via email to

    For any questions regarding the procedures, please contact us!