ITS Site License Move

For many decades the ITS Site License Office has resided in Keller Hall and the Physical Science Building at the UH Manoa Campus. As of February 3, 2014 we have moved our new home in the Information Technology Center (ITC)!

Our new contact information is as follows:

  • Phone: (808) 956-2404
  • Fax: (808) 956-7483
  • Email:
  • New Mailing Address:
  • University of Hawaii
    ITS Site License Office
    2520 Correa Road
    Honolulu, HI 96822
  • Hours of Operation: 8:30am - 4:30pm
NOTE: Any payments or returned loan software addressed to our old address (Keller Hall 109) should be forwarded automatically to our new location. Please allow a few extra days for this to reach us.

Due to limited space, we will be located on the 5th Floor of the ITC building, in a secured area. This means that customers who are accustomed to knocking on our door or sliding payments under our door at Keller Hall will no longer be able to do so. We apologize for the inconvenience.

This is an exciting change for our office and it will take some time to make all the necessary adjustments. We thank you for your patience and understanding. If you have any comments or questions, please feel free to contact us at any time.


Software Pick-Ups and Drop-Offs

As of January 31st, all software pick-ups and drop-offs are at the Help Desk service window in the IT Center during business hours (8:00am - 4:30pm / Monday - Friday). The service window is located on your right as you walk into the building on the 1st Floor.

Payment Deliveries

  • If you have a new payment to drop-off ONLY, you may do so at the Reception Desk (1st Floor Lobby area on the left as you enter the building). We ask that you put the payment in an envelope addressed to the ITS Site License Office.

  • If you have a new payment to drop-off and would like to PICK UP software at the same time, please ask the Reception Desk to contact the Site License Office for personal assistance. If we are available, we will bring down the appropriate software to the lobby. If we are not in the office, you may leave the payment with the Receptionist. We recommend for you to call us ahead of time to arrange a time for you to drop off payment and pick up software at the same time.