InCommon Certificate Program

Information Technology Services (ITS) has set up a contract with InCommon, LLC to participate in the InCommon Certificate Program for the University of Hawaii (UH) System. Any UH Department in need of an SSL (Secure Sockets Layer) Certificate using the domain name may participate in this program. Comodo is the designated certification authority for these licenses.

Annual Pricing:

$95.00 SSL Certificate (1 Yr)

  • The price listed above is for new or renewal certificates.
  • Each certificate is valid for 365 days after the issue date. You may purchase up to a maximum of 3 years for each SSL certificate.
  • 2048 bit SSL Certificates (info sheet)
  • For WildCard or Multi-Domain Certificates, please contact the ITS Site License Administrator for pricing and information [(808) 956-5783 /]
  • If you are a valid UH ITS VMware Hosted Customer, you are entitled to a 1-year SSL Certificate at no cost. (Limited to (1) SSL Certificate per department/project per year.)

Ordering Instructions:

  1. Complete, print and sign the InCommon Order Form
    (requires Adobe Acrobat Reader)

  2. Payment (please submit originals only):
    • UH Interdepartmental Orders
    • RCUH Purchase Orders
    • UH Foundation PO/Requisition

    Cash, credit cards and P-Cards are NOT accepted.

    NOTE: Tax and shipping fees are NOT needed.
    Please use the address below for the UH IDO or RCUH PO Vendor Address.

    List the certificate information on your payment:

    EXAMPLE: InCommon SSL Certificate
    Server: yourserversoftware (Apache, IIS, etc.)
    Issue Date: MM/DD/YYYY
    Duration: # year(s)

  3. Drop off or send the completed InCommon Order Form and Payment to the following address:
    University of Hawaii - ITS
    Attn: Site License Administrator
    2520 Correa Rd., ITC 5th Floor
    Honolulu, Hawai'i 96822
  4. After ITS receives your order and processes your payment, the Contact Person listed on the Info Sheet will receive an email message confirming your request.
  5. Generate your Certificate Signing Request (CSR) using the following example:

      Organization Name:
      Organizational unit:
      Country Code:
      State or Province:
      Common Name*
      University of Hawaii

    Note: InCommon/Comodo require that you create 2048-bit key pairs.

    Send the CSR to

  6. After ITS issues the SSL certificate, the Technical Contact listed on the Info Sheet will receive an email from the 'Certificate Services Manager'. This will provide the instructions to download your SSL certificate.

    Instructions to install the certificate can be found at Comodo Support.

Technical Support

For any technical issues and troubleshooting, please contact Comodo directly:

  • Email: (24x7)
  • Web/Knowledge Base*: (24x7)
  • Phone: (888) 266-6361 / (703) 581-6361 (5:00AM–8:00PM EST, Mon-Fri)
*Note: you must register for your own account to take advantage of support.

Thawte SPKI Program

If you are currently using a Thawte SSL Cerificate and would like to switch to InCommon, please follow the ordering instructions above to purchase a new SSL Certificate. This should be issued 1-2 weeks prior to your current expiration date to ensure that there is no lapse in coverage.

If you prefer to renew with Thawte, please visit the Thawte Certificate Program page for more information. Please note that ITS intends to relinquish this program back to Thawte Retail by July 1, 2014.

If there are any questions regarding this program, please call the ITS Site License Office at (808) 956-5783 or send email to