UH SurveyShare

The University of Hawaii Information Technology Services (ITS) has licensed SurveyShare for UH Web-based survey and assessment needs. SurveyShare is a user-friendly tool for designing and conducting online surveys. Construct a survey either from scratch, or based on a variety of question templates. Send email invitations to potential respondents, and analyze responses in text and graphical form.

SurveyShare is entirely Web-based, and requires no special software to be installed on your computer; therefore, it is available to users of Windows, Macintosh, Linux and all other operating systems.

• Download the email addresses from your SurveyShare Address Book to your computer
• Download your survey data into Microsoft Excel, and other formats
• Your SurveyShare Address Book can hold up to 35,000 email addresses
• Dispatch up to 20,000 email invitations per survey
• Control when your surveys are active and access your results at any time
• Unlimited number of questions per survey
• Access to full versions of SurveyShare's carefully crafted templates
• View individual results
• Send follow up, thank you, and reminder email messages to your respondents
• Presetting dates and times to schedule automatic survey reminders
• Presetting of when to be reminded that your survey is completed
• Pictures embedded in surveys

UH Faculty and staff may request a SurveyShare account by submitting the following UH SurveyShare Account Request form: University of Hawaii SurveyShare Account Request

Accounts are available for only three (3) months. Requests for an account will be accepted up to 1 month prior to having to do a survey.

Develop your survey questions and receive IRB approval (if applicable) PRIOR to requesting an account. If an individual/department wants an account for long-term use, please license your own copy directly from SurveyShare Inc. (http://surveyshare.com). Individual(s)/department(s) welcome to conduct survey using an ITS SurveyShare account to see if SurveyShare meets their needs prior to obtaining their own license from SurveyShare Inc.

The UH Institutional Review Board, Committee on Human Studies may need to pre-approve your survey project. The IRB serves as an objective third party, an oversight committee, governed by Federal Regulations with the purpose of protecting and managing risk to human participants involved in research. Although these regulations specifically apply only to federally funded research, the policy of the University of Hawaii is that all research conducted under its banner should meet the same standard.

Federal Guidelines allow for some research to be exempt from IRB review. Only the CHS Office / Committee Chair or designated member may approve exempt research (view categories eligible for exempt reviews - http://www.hawaii.edu/irb/html/exempt_guide.htm).

• University of Hawaii, Committee on Human Studies: http://www.hawaii.edu/irb/
• Getting Started: http://www.hawaii.edu/irb/html/hta_gs.htm
• Contacts: http://www.hawaii.edu/irb/html/contact.htm
• FAQ's: http://www.hawaii.edu/irb/html/gi_faq.htm

You have the option to advertise an open survey to selected UH campus faculty/staff and/or students by submitting the following UH Broadcast form: https://sunsys.its.hawaii.edu/broadcast/ (requires UH login)

Other UH email practices such as creating a mail alias can be found at the following ITS Help site: http://www.hawaii.edu/help/kb/?action=view&kbid=563

Q: How do I request a UH ITS SurveyShare account?
A: Request a SurveyShare account by filling out and submitting the following UH ITS SurveyShare Account Request form: University of Hawaii SurveyShare Account Request

Q: How do I use SurveyShare?
A: SurveyShare is designed to be easy to learn and use. First, prepare your survey questions, then if applicable gain survey approval through IRB. After that task you'll need to request an account from ITS. The actual process of creating your first survey is a straightforward process of logging into your account, entering your survey questions, testing the survey, and addressing your survey to potential respondents. Finally, you activate your survey and start viewing responses as they arrive, in real time.

Q: Are there sample questions available?
A: SurveyShare has over 100 question templates available which are accessible once you receive your account. You can view several examples of these "starter" type templates by selecting from the following links:

• Course Evaluation
• Student Satisfaction
• Computer Use

Q: Are there tutorials I can view to help me work with SurveyShare?
A: SurveyShare has a variety of resources available to assist you in developing, activating and reviewing statistical information which will be available within your UH ITS SurveyShare account. The following are several helpful links from SurveyShare Inc. that are available prior to receiving your UH ITS SurveyShare account:

• Introduction to SurveyShare - Overview of features: http://www.surveyshare.com/help/intro.php
• SurveyShare Quick Tour (Flash is required): http://www.surveyshare.com/quicktour/

Q: How many users can access the survey at anyone time?
A: There is no limit.

Q: Can a survey be re-used?
A: Yes, you can save your original survey as a template which then can be edited and activated again at a later time.

Q: How do users access my survey?
A: SurveyShare offers a variety of methods for user access, all of which are based on participants going to a URL (web address) that is automatically created by SurveyShare upon survey activation:

• Public Survey - respondent anonymously provides any email address
  For a Public survey respondents must provide an email address on the Opening Statement screen before accessing your survey questions. Any email address is allowed to respond once.
• Private Survey - respondent anonymously provides authorized email address
  For a Private survey you have to enter the email addresses of your respondents into SurveyShare before they can participate.
• Unsecured Survey - no information is collected from respondent
  For an Unsecured survey no information is collected on the Opening Statement screen. Respondents click on a green Continue button to access your survey questions.
• Password Survey - respondent provides password you choose for your survey

Q: How long do I have access to my account?
A: At this time ITS SurveyShare accounts are available for 3 months from the time you are approved. If you need an account for longer than this period we request that you purchase your own SurveyShare account via SurveyShare Inc. at http://surveyshare.com (academic accounts run about $250.00 per year).

Q: How do I gain access to my survey results?
A: SurveyShare maintains all statistical information within your account. This information can be downloaded to your local computer for importing into a spreadsheet application.

Q: Can survey statistics be downloaded?
A: Yes, static information can be downloaded to your desktop and then imported into a spreadsheet application. Log into your account, click on "Survey Control", select the icon under "view results", then choose to "Download results to your computer".

Q: If users have technical difficulty in accessing my survey who do they contact?
A: Contact SurveyShare Inc. support at: help@surveyshare.com

• SurveyShare Templates (SurveyShare samples - log into SurveyShare account to view over 100 available templates)
• View streamed video lecture presentated by Curtis Bonk on SurveyShare by selecting the following text link (this presentation took place at the University of Hawaii): View SurveyShare presentation

To view the streamed video you will need a RealMedia Player installed on your local computer - you may already have such a player installed.

Windows > Go to the Real.com site <http://www.real.com>, click orange button for "Download RealPlayer", over on the right under the header for "Or get our basic player" (in gray) select the link for "Download Free RealPlayer

Macintosh > Go to the Real.com site <http://www.real.com>, on the top right click the BLUE button for "Free RealPlayer" and proceed to fill out needed info

• ERIC Clearinghouse on Assessment/Evaluation: http://ericae.net/
• How to Write Better Tests (brought to you by Indiana University, author-Lucy Jones): http://www.indiana.edu/~best/write_better_tests.shtml
• Survey and Questionnaire Design-free tutorial (brought to you by StatPac Inc.): http://www.statpac.com/surveys/index.htm
• Qualitative Research (brought to you by University of Georgia): http://www.qualitativeresearch.uga.edu/QualPage/
• Quantitative Research (brought to you by StatSoft): http://www.statsoft.com/textbook/stathome.html

UH ITS SurveyShare Admin (contact for questions concerning UH ITS SurveyShare account):

• Matt Parcon - parcon@hawaii.edu

SurveyShare Inc.:

• SurveyShare Inc. main site: http://surveyshare.com
• info@surveyshare.com

SurveyShare Inc. Technical Support: help@surveyshare.com