Ask Us logo

Quick Links


Google@UH Gmail FAQs

Overview

Gmail is Google's email service. This document is a compilation of frequently asked questions (FAQ).

 

How do I check my Google@UH Gmail account?

You can check your Google@UH Gmail account in one of three ways:

  1. Through the Google@UH Gmail web interface.
  2. Through MyUH - once you login to MyUH, you should see the Gmail icon near the top of the screen, and this will log you into the Google@UH Gmail web interface.
  3. Through a POP/IMAP email client - you will need to enable POP/IMAP on your account before you setup your email client. Client setup instructions to connect to Google@UH Gmail are here.


How Do I Enable IMAP/POP on Google Mail?

Enabling IMAP for Google@UH Gmail

To setup IMAP for Google@UH Gmail, you must first enable IMAP by:

  • Log into Google@UH Gmail.
  • Click on the gear icon in the upper right, then select Settings.
  • Click on the Forwarding and POP/IMAP tab.
  • Under IMAP Access, select the radio button for Enable IMAP and click on Save Changes. You should be back viewing your Inbox.
  • Click on Settings again.
  • Click on the Labels tab.
  • Find the All Mail label and make sure Show in IMAP is unchecked.
  • You may now open and configure your email client.

Enabling POP for Google@UH Gmail

To Setup POP for Google@UH Gmail, you must first enable POP by:

  • Logging into Google@UH Gmail.
  • Click on the gear icon in the upper right, then select Settings.
  • Click on the Forwarding and POP/IMAP tab.
  • Under POP Download, select the radio button for Enable POP for all mail or Enable POP for mail that arrives from now on.
  • Choose what to do with your messages when they are accessed by a POP client.
  • Click Save Changes

Click here to enable POP for access from multiple computers.

Click here for additional IMAP/POP and SMTP settings.


What are the IMAP/POP settings for Google@UH Gmail?

Note: Make sure you have enabled IMAP/POP in Google@UH Gmail before you continue, instructions can be found here.

Note: There are some known issues with using Apple Mail to connect to Google@UH, more information can be found here.

You can configure mail using IMAP or POP in most third party email clients and mobile devices using the settings below.

How to configure IMAP:

If your device supports email via IMAP connection, you can connect the Google Apps email using the following information:

 

Incoming Mail (IMAP) Server - requires SSL: imap.gmail.com
Use SSL: Yes
Port: 993
Outgoing Mail (SMTP) Server - requires TLS: smtp.gmail.com (use authentication)
Use Authentication: Yes
Port for TLS/STARTTLS: 587 
Port for SSL: 465
Account Name: your full email address (username@hawaii.edu)
Email Address: your full email address (username@hawaii.edu)
Password: your password

Outlook 2010 setup instructions, click here.

Thunderbird (PC) setup instructions click here.

For more information on setting up a specific email client for IMAP, click here.

For Google's recommended IMAP settings click here. These settings will help optimize IMAP client performance.

How to configure POP:

If your device supports email via POP3 connection, you can connect the Google Apps email using the following information:

 

Incoming Mail (POP3) Server - requires SSL: pop.gmail.com
Use SSL: Yes
Port: 995
Outgoing Mail (SMTP) Server - requires TLS: smtp.gmail.com (use authentication)
Use Authentication: Yes
Use STARTTLS: Yes (some clients call this SSL)
Port: 465 or 587
Account Name: your full email address (username@hawaii.edu)
Email Address: your full Gmail email address (username@hawaii.edu)
Password: your password

For more information on setting up a specific email client for POP, click here.

Click here to enable POP for access from multiple computers.

 

Please note that if your client doesn't support SMTP authentication, you won't be able to send mail through your client using your Google Apps Mail address.

Also, if you're having trouble sending mail but you've confirmed that encryption is active for SMTP in your mail client, try to configure your SMTP server on a different port: 465 or 587.


Trouble connecting an email client to Google@UH Gmail

If experiencing problems connecting your email client to Google@UH Gmail, please attempt the following:

  • Ensure that IMAP/POP is enabled for your Google@UH Gmail account. Refer to Ask Us 1147 for instructions on doing this.
  • Verify that you are using the correct IMAP/POP settings for Google@UH Gmail. Refer to Ask Us 1077 for proper settings.
  • Check that the problem isn't due to your UH Username password. Note: If you have not changed your password since 2010, you may need to change your password by going to http://www.hawaii.edu/username before IMAP/POP will work.
  • Check if your Google@UH Gmail account is disabled from IMAP/POP access by going to the Google Captcha page.

If you have any questions or need further asistance, please contact the ITS Help Desk.


How do I enable POP for access from multiple computers?

Google has implemented what they call recent mode. Recent mode allows you to download your email messages for storage on multiple computers.
Please note that this will only download email messages from the last 30 days.

To enable recent mode, first make sure that POP is enabled for your account. Instructions can be found at http://www.hawaii.edu/askus/1147.

Next, setup your username in your email client as recent:username@hawaii.edu. Please use your own UH username where it says.
 

For detailed instructions please visit http://mail.google.com/support/bin/answer.py?answer=47948.


Known Problems with IMAP when using Google@UH

Currently known issues with IMAP:

  • Non-English labels don't display properly in Outlook 2002, 2003, and Outlook Express
  • Users with thousands of email messages may have problems with their email clients crashing
  • Email clients may take a while to download email messages initially

For more information on these issues, please visit http://mail.google.com/support/bin/answer.py?hl=en&answer=78771.


How do I Improve IMAP Performance for Google@UH?

Improve IMAP performance by disabling the All Mail folder for IMAP download. Please make sure your email client is closed before you begin this process.

  1. Login to Google@UH email account with your UH Username and Password.
     
  2. Click on Settings.
      
  3. Click on the Labels tab.
     
  4. Find the All Mail label and make sure Show in IMAP is unchecked.
     
  5. You may now open your email client. You should no longer see the All Mail folder listed.

For Google's recommended IMAP settings click here. These settings will also help optimize IMAP client performance.


How do I improve the performance of Microsoft Outlook with Google@UH Gmail?

Google Apps Sync for Microsoft Outlook syncs all your Google Apps mail, calendar events, and contacts between your Google Apps account and your Google profile in Outlook, so you can access the same information at any time from either interface. It also vastly improves the performance of email if using Microsoft Outlook as your email client.

System Requirements:

  • Windows 7, Windows Vista SP1, Windows XP SP3
  • Outlook 2007 SP2, Outlook 2003 SP3

Note: This is currently only recommended for IMAP users.

To download Google Apps Sync for Microsoft Outlook, click here.

For more information on Google Apps Sync for Microsoft Outlook, click here.


How do I setup my mobile device for Gmail?

Google supports Android, iPhone, Blackberry, and Windows Mobile among others. For instructions on setting up these devices to check mail using IMAP, click here.

You can also sync these devices to your Google@UH account. Refer to our Google@UH Sync documentation for instructions on how to do this.


Why do some of my messages get grouped together in Google@UH Gmail?

This article explains how the conversation feature (grouping of messages) works in Google@UH Gmail.

What are conversations?

Gmail groups all replies with their original message to make messages easier to follow. These grouped messages are called conversations. Click here for more information on conversations. This feature is turned on by default. You can turn this feature off by going to Settings. Under General, look for the Conversation View setting and select Conversation view off.

Can I delete just one email out of a conversation?

While in the conversation, you can click on the drop down arrow on the far right of the message that you wish to delete and select Delete this message.


Deleting Messages in Google@UH Gmail

Where do deleted messages go?

Deleted messages can be found in your Trash label. By default messages that have been left in Trash more than 30 days will be automatically deleted. Click the Empty trash now link to empty your trash and free up space on your email account.
 

I deleted a message, but it is no longer located in my deleted folder. Can I get it back?

If you have deleted a message permanently, by clicking Delete Forever in your Trash, then it is not possible to recover the message. Click here to read more about recovering deleted messages.


What happened to my email folders?

Gmail doesn’t use a folder system. Instead labels are used to group and organize messages. Labels are more efficient for organizing your email because conversations can have more than one label and they can be searched for by label name. Click here for more information on labels.


How do I flag a message for follow-up?

Gmail uses a star system instead of flags. To star a message, click on the star icon to make the message stand out in your inbox. To view all starred messages click on the Starred link in the label list.


Why do I have all of these extra contacts?

By default Gmail adds contacts that are not already in your contact list to your All Contacts list when you reply to, forward, or compose a new message.


What are the sending limits for Gmail?

To prevent spam and email abuse, Google has implemented a 2,000 message per day sending limit on all accounts. One email message may contain up to 500 recipients. Click here to learn more about Gmail sending limits.

The maximum message size for messages in Google cannot be greater than 25MB. However, you may experience issues if the recipients email service utilizes a smaller message size limit. To send large attatchments, we recommend that you send them utilizing the UH File Drop Service.

Google also restricts the file types that may be sent through their services. These file types are not limited to but include, ".bat", ".cmd", ".com", ".exe", and ".sys". Click here for a full listing of blocked file types.


How do I increase my quota for Google@UH Gmail?

Currently, the quota that all Google@UH accounts receives for Gmail is 25GB. At this time, there is no way to request an increase to this quota.


Which web browsers are supported for Google@UH Gmail?

Web browsers supported by Google includes, but is not limited to:

Please note that even though Google's browser support is extensive, ITS can only officially support the browsers listed here.

If you experience problems viewing Gmail in your browser please try HTML view. HTML view is optimal for older unsupported browsers. HTML view is missing key features of Gmail like chat, spell checker, and colored labels. To turn on HTML view, click on the link that says basic HTML at the bottom of screen while you are logged into Gmail. Click here to learn more about HTML view.


How do I setup email forwarding in Google@UH Gmail?

To forward your incoming Google@UH email:

  1. Login to Google@UH
  2. Click on the Gear icon located on the upper right-hand corner.
  3. Select Mail settings.
  4. Click on the Forwarding and POP/IMAP tab
  5. Click the Add a forwarding address button
  6. Type the email address you wish to forward to and click Next.
  7. Click the Proceed button after verifying that the address you typed is correct.
  8. Select the radio button to Forward a copy of incoming mail to and select the correct email address from the drop down.
  9. Optionally you can set forwarding options. By default keep Gmail's copy in the Inbox is selected.
  10. Click Save Changes.

 

 

For additional information on email forwarding in Gmail, click here.


How do I change my email display name in Google@UH Gmail?

Click on Settings, and then click Accounts. Next, click on Edit Info next to your current display name and email address. In the pop-up window select the radio button next to the text box and add your desired display name. Click Save Changes when finished.


What is Offline mode in Google@UH Gmail?

Offline mode allows users to access their email with no or limited internet access. Any changes you make to your account or emails you send will take effect once you have a good and stable internet connection. In this mode you will not receive any messages. Turning this feature on requires the installation of Gears for Google. Click here to learn more about Offline mode.


How do I sort my email in Gmail?

Currently, sorting by date/subject/from/to/etc. is not supported in Gmail. 


How do I send a read/delivered receipt with a message?

Currently, read/delivered receipts are not supported by Gmail.


Why don't I receive a copy of my own message when sending to the LISTSERV?

This article explains why messages sent to mailing lists from your Google@UH Gmail are not shown in your inbox; i.e. you do not receive a copy of your own message. 

Google's recommendation is that you cc yourself when sending messages to a mailing list from your Google@UH Gmail account.

Since you are unable to receive a copy of your own message, you can enable the ACK setting, which is an acknowledgement email from the LISTSERV that your message was sent to X number of recipients.  In addition, If your list has archives that you can check, you can see if your message was posted to the list. 

To change your current ACK and REPRO settings, please refer to the following article:

http://hawaii.edu/askus/1093


How Do I Prevent Emails From Being Incorrectly Marked as Spam When Using Google@UH Gmail?

Creating a filter for a particular sender/subject/etc

  1. Log in to Google@UH Gmail at http://gmail.hawaii.edu
  2. Click on 'Create a filter' (or within a message select 'More actions', then 'Filter messages like these')
  3. Enter the criteria for your filter then click 'Next Step'.
  4. Select the checkbox 'Never send it to Spam' and click on 'Create Filter'. You may also select the checkbox 'Also apply filter to the xx conversations below', which will apply the filter to existing messages.

 

Creating a filter to prevent any messages from going to Spam

Warning: All messages which would have been labeled as Spam will be delivered into the Inbox.

  1. Log in to Google@UH Gmail at http://gmail.hawaii.edu
  2. Click on 'Create a filter' (or within a message select 'More actions', then 'Filter messages like these')
  3. In the 'Has the words:' field, enter "is:spam" (without quotes), then click 'Next Step'.
  4. You should see a prompt "Warning: Filter searches containing "label:", "in:", "is:" criteria are not recommended". Click on 'OK'
  5. Select the checkbox 'Never send it to Spam' and click on 'Create Filter'. You may also select the checkbox 'Also apply filter to the xx conversations below', which will apply the filter to existing messages.

Please rate the quality of this answer: Poor Fair Okay Good Excellent
Not the answer you were looking for? Try different keyword combinations and if you still can’t find your answer, please contact us.
Article ID: 1157
Created: Fri, 14 May 2010 2:42pm
Modified: Fri, 18 Jul 2014 9:47am