Ask Us logo

Quick Links


Student: I forgot my password. What should I do?

Please remember that your password is case-sensitive (i.e. this password Pa$sT3!E is not the same as pa$st3!e).

Online

If you do not remember your password or it is not working, you may be able to set a new password over the Web. When your UH Username was activated, you were asked to select two questions and provide the answers to these two questions. If you know the answer to these two questions, you may visit the UH Account Management page and select the Forgot Your Password link to set a new password. The new password could take up to 14 minutes before it is ready to be used.

In Person

If you do not remember your password and the answer to the two questions, you will need to visit a campus representative and show an official government issued photo ID (i.e. driver's license, state ID, or passport). The new password could take up to 14 minutes before it is ready to be used.

Student out-of-state, abroad, or those with medical hardships

You may fax in a request for a password reset. The request must include the following required documentation:

  • Full name (first, middle, last)
  • UH Username
  • UH Number or last four digits of social security number
  • One government issued photo ID (i.e. driver's license, state ID, or passport)
  • Month/day of date of birth
  • Your telephone number

Please fax the request and the required documents to the ITS Help Desk at (808) 956-2108. After your documents have been verified, ITS personnel will call you with the new password.

 

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#studentforgottenpassword

This article is part of the LISTSERV Frequently Asked Questions (FAQ) and UH Email Account Practices and UH Username Practices articles.
Please rate the quality of this answer: Poor Fair Okay Good Excellent
Not the answer you were looking for? Try different keyword combinations and if you still can’t find your answer, please contact us.
Article ID: 109
Created: Tue, 16 Jul 2002
Modified: Thu, 27 Jan 2011 11:18am